Grocery
We know the real-world intricacies of the multi-site, multi-shift, multilingual, and high-turnover grocery workforce, and offer flexibility, responsiveness, and high-touch service that are hard to find elsewhere.
Client retention
Claim accuracy
Same-day service call resolution
Avg. service call answer time
How we serve the grocery industry
Grocery teams work across busy stores, varied shifts, and roles that keep communities fed. We understand that benefits need to be easy to access, simple to explain, and supported by a team that’s ready to help when employees need it.
We help grocery employers support their people with practical guidance, responsive service, and a better day-to-day benefits experience.
Our work with the grocery industry
Our approach starts with a service-first model that can handle manual processes when needed, coordinate multiple vendor partners, and keep critical workstreams like eligibility, renewals, and member support organized instead of fragmented.
Bilingual, bicultural service
Spanish-fluent service representatives and culturally aligned member engagement are built into our service structure. The result is better understanding, follow-through, and benefits members actually use.
On-site & break-room engagement
We bring benefits education to workers so they don’t have to step away from the job, whether that’s with on-site open enrollment, break room posters or shift-friendly handouts.
Multi-site, multi-shift coordination
We coordinate the moving pieces of eligibility, enrollment, and communications so coverage stays accurate and members get a consistent experience no matter where or when they work.
Care navigation
Our navigation support helps members find the right care, use preventive benefits, and avoid the delays that lead to higher-cost episodes, no matter their experience level with healthcare.
24/7 telemedicine for shift workers
Grocery shifts don’t line up with most doctors’ office hours. 24/7 virtual care gives members and their families a way to get to a provider without missing a shift or putting off care.
Retention-focused member experience
In a high-turnover industry, benefits are a retention tool. We design service experiences around comprehension and usage, so employer investment is understood and valued by members.
Services that go the extra mile
Multi-site eligibility & enrollment administration
Ongoing management of eligibility, adds/terms, and employer changes across stores keep coverage accurate as members move between sites, roles, and shifts.
On-site open enrollment & year-round education
In-person open enrollment at the store level, plus ongoing education throughout the year give members repeated, low-friction touchpoints to ask questions and use their benefits.
Bilingual member support & break-room materials
Spanish-fluent member services and culturally aligned, break-room-ready collateral: posters, flyers, and handouts designed for quick reads between shifts.
Care navigation & 24/7 telemedicine
Navigation support and around-the-clock virtual care help shift workers and family members get to the right care without missing work.
Claims administration & direct escalation access
Reliable claim processing backed by direct access to internal leadership enable fast escalations and clear answers when something needs attention.
Analytics, reporting & quarterly reviews
Regular reporting and QBR-style reviews surface cost drivers, utilization patterns, and practical plan or vendor recommendations, so HR and benefits consultants can stay ahead of renewals.
