Sabrina Diaz

Sabrina Diaz is Director of Customer Service at Pinnacle Health Solutions, bringing more than 20 years of experience in customer service leadership and contact center operations. She specializes in enhancing the customer experience through operational excellence, process improvement initiatives, and service best practices that drive efficiency and client satisfaction.

Throughout her career, Sabrina has built and led high-performing customer service teams with a focus on leadership development, performance optimization, and continuous improvement. She previously managed one of the top 10 call centers in North America, recognized by BenchmarkPortal for operational excellence and superior customer service performance.

Known for her strategic mindset and collaborative leadership style, Sabrina is dedicated to creating customer-focused solutions that strengthen organizational performance and deliver exceptional service outcomes.